Terms and Conditions

The contracting party for direct bookings of apartments and the camper is Fewolike AG, Heldstrasse 5a, CH-9205 Waldkirch, Switzerland.

These terms describe holiday apartment bookings and the separate treatment of the camper. Apartment-specific rules apply only to apartments; for the camper, see in particular section 9. Requests may be submitted electronically and are initially non-binding. The contract is formed when the guest receives the booking confirmation by email. An automated acknowledgement of a request is not a booking confirmation. The confirmation identifies the landlord, property, services, prices and cancellation conditions.

Before the personal binding confirmation, you receive the offer identifying the property or vehicle, travel dates, all travellers and agreed additional drivers, included services, mandatory costs, selected extras, total price, payment deadline and cancellation rules. The security deposit is shown separately. The applicable terms version is supplied as a document you can save. Camper insurance conditions and deposit arrangements are also supplied before contract formation.

The booking becomes binding on both parties when the guest receives the email booking confirmation. Full payment is not a condition for contract formation but an obligation under the contract already concluded. For apartments, payment deadlines and late-payment consequences follow section 5; cancellations follow section 7. The camper follows the separate rules in section 9.

The search uses these age categories: adults aged 16 and above, children aged 6 to 15, and babies aged 5 and below. Babies are entered separately in the search form. These categories do not replace the occupancy limits, safety requirements or pricing of the specific offer. Include every traveller in your request.

Pets are permitted only in properties expressly allowing them. At most one dog or cat may travel. Any registration requirements and charges follow the offer. Agree additional guests, a changed party or a pet with Fewolike in advance.

Prices and seasons appear on each property page. The total price and services in the booking confirmation are decisive. Rent includes use of the apartment for the agreed period, electricity, water, heating and internet. A starter kit, cot, high chair and parking are included where provided as part of that property’s advertised facilities. Final cleaning, tourist taxes and selected extras are shown in the quoted total.

Occupancy limits, available facilities, pet permission and offered extras follow the relevant property page and the specifically agreed offer. Facilities are included only when expressly offered for the property booked.

The full booking price is payable without a further reminder no later than 30 days before arrival. For bookings made less than 30 days before arrival, the entire amount is due immediately. Payment details accompany the booking confirmation.

If payment is late, the landlord may withdraw after a reminder and expiry of a reasonable payment deadline. Non-payment is not a cancellation by the guest. Any cancellation charges follow the agreed cancellation conditions.

Check-in is from 16:00 and check-out is by 10:00. Different times require express agreement.

Keys are provided through a key box; its code is sent before arrival. Return the key to the designated box on departure.

• If a key is lost, the guest bears the costs for which they are responsible of any lock replacement necessary for security.
• A key taken away by mistake must be returned immediately at the guest’s postage expense.

Cancellation is free until 24 hours before the beginning of the calendar day of arrival. The deadline is 00:00 on the day preceding the agreed arrival date, in the property’s local time. For example, for arrival on 10 October, the deadline is 00:00 on 9 October. The check-in time does not determine this deadline.

Cancellation must reach the landlord by email or through the booking platform within the free-cancellation deadline. For a timely free cancellation, any booking price already paid is refunded. Late cancellation or a no-show receives no refund of the booking price. A refund for early departure may be requested and is decided case by case; this does not create an automatic entitlement. Mandatory statutory rights and expressly agreed different conditions remain unaffected. Travel cancellation insurance is recommended.

Where German tenancy law applies, saved expenses and benefits from re-letting are credited under section 537 BGB. “No refund” in the overview does not exclude these or other mandatory statutory rights. Eligible refunds follow the deadline in “Changes, early departure and disruptions”.

Contact Fewolike to request changes to dates, property or party. A change becomes binding only when both parties agree it and any price difference. For platform bookings use the designated change process.

For apartments, late cancellation and no-show receive no refund. You may request a refund for early departure; it is decided case by case. The separate camper cancellation conditions in section 9 remain unaffected. Mandatory statutory rights and expressly agreed different conditions remain applicable.

If the agreed service cannot be provided, we will inform you and address the statutory and contractual rights. A different apartment or camper replaces the booked offer only with your consent. Mandatory rights remain unaffected.

Eligible refunds are paid within 30 calendar days after the right to repayment arises. For a timely free cancellation the period starts when cancellation is received; for a discretionary refund, when it is agreed. For direct bookings contact Fewolike; for platform bookings use the platform’s designated process. Have your booking reference and original payment details ready.

Apartment payment, arrival, cancellation, cleaning and equipment rules do not automatically apply to the camper. Its separate conditions below and the rental offer supplied before contract formation apply.

The following details come from the current camper offer and apply to direct bookings with Fewolike AG. Offered services, selected additional drivers and the total price are established before the binding booking. Payment is due before arrival as stated below; the insurance conditions are made available with the offer.

These additional cleaning charges apply in CHF to apartments in Switzerland and Germany. They cover necessary additional work, not the regular final cleaning shown in the offer. The same additional work is not charged twice.

Where a charge constitutes liquidated damages under applicable German law, you may expressly prove that no damage occurred or that it was substantially lower. A fixed charge must not exceed the damage ordinarily expected. Mandatory statutory rights remain unaffected.

Agreed EUR payments use the daily exchange rate on the payment date. The statement identifies its source, rate date, applied rate and EUR amount rounded to two decimal places. The payment method and relevant rate source are disclosed in the offer before contract formation. Fixed camper charges remain CHF amounts.

Treat the apartment and furnishings carefully. Report existing defects and damage caused by you or your companions to the landlord promptly. The guest is responsible for damage attributable to them or their companions under applicable law.

Where a defect substantially affects use, allow the landlord a reasonable opportunity to remedy it. Statutory rights to a rent reduction or termination remain available where their conditions are met.

Keep valuables secure. Liability for loss, theft or damage to personal belongings is excluded only to the extent legally permitted and subject to section 17.

Use equipment carefully and follow instructions, safety requirements and traffic rules. Report visible defects before use and do not use unsafe equipment. Use at your own responsibility does not remove the landlord’s mandatory duties or liability.

Do not store skis, snowboards or bicycles inside the apartment. Use the designated storage rooms. Liability for damage or theft there is excluded only to the extent permitted by law and subject to section 17.

Found items can be returned on request for a handling and postage charge, notified before dispatch. Liability for keeping such items is excluded only to the extent legally permitted and subject to section 17.

Use shared facilities, including saunas and laundry rooms, only during the posted times and in accordance with their rules. Guests are responsible under applicable law for damage caused by improper use.

• Quiet hours begin at 22:00. Consider other guests and neighbours. The Lady Hamilton whirlpool must not be used after 21:00.
• Use the required paid refuse bags and marked containers. For Athosia, Bellathos and Once Upon A Time, use the designated disposal areas in Leukerbad.
• Keep the apartment and surrounding grounds clean and follow the departure checklist. Necessary additional cleaning is charged under section 10.

To the extent permitted by law, liability is excluded for water, heating, electricity or internet failures not attributable to the landlord and consequences of force majeure. Building works are not automatically force majeure. Statutory rights concerning defects remain unaffected.

Liability for unlawful intent, gross negligence and any other mandatory liability is unaffected. This reservation applies to all limitations in these terms, including equipment, belongings, storage rooms and found items.

Changes and additions must be agreed by both parties in writing. Email suffices unless mandatory law requires another form. Unilateral changes by the guest are ineffective.

If a provision is invalid, the other provisions remain effective. Applicable statutory rules replace the invalid provision. Mandatory guest rights remain unaffected.

The applicable conditions and specific contracting party must be identified and made available in the offer before the contract is formed. Existing bookings retain the agreed version. Expressly agreed individual exceptions take precedence over these general terms; platform bookings also follow the platform conditions agreed before contract formation.

These terms do not impose a blanket restriction of mandatory consumer rights through a choice of law or court. Applicable rules depend, among other things, on the contract, contracting party and property location.

An agreed free cancellation differs from a statutory right of withdrawal. Where German law applies, accommodation for a specified date or period other than for residential purposes generally has no right of withdrawal under section 312g(2)(9) BGB. Agreed cancellation rights remain available.

Contact Fewolike using the following details for questions about offers, defects, damage, changes or refunds.